Draft, pending review. This page isn't final and nothing is on sale under it yet.
Refunds
Updated 2026-09-30
Short version: sales are final, because code can't be un-downloaded. If something we sold you doesn't work and we can't fix it, you get your money back. Try the free Instrument theme and each paid theme's free chart first, so you know what you're getting.
Sales are final
A theme or pack is source code, delivered the moment you pay. Once it's in your hands it can't be returned, so we don't refund because you changed your mind or no longer need it.
If something doesn't work
If a paid chart doesn't work as described, tell us what's wrong. We'll try to fix it. If we can't fix it within 14 days of your report, you get a full refund.
Billing mistakes
Charged twice, or charged the wrong amount? We refund the mistake in full, as soon as we see it.
EU and UK buyers
Digital content bought online can come with a right to withdraw. At checkout you agree that access starts immediately and that you give up that withdrawal right once it does. Any rights the law says can't be waived still apply in full.
Before you dispute a charge
Please email us first at Pending: contact email. Most problems are fixed faster that way, and a bank dispute freezes your access while it's open.
After a refund
A refund ends the licence for that purchase: access stops, and you remove the paid source you hadn't shipped yet. Anything already live in a product you shipped before the refund can stay. An upgrade refund returns you to the theme you had before.
How to ask
Email Pending: contact email from the address you bought with, and say what isn't working. Refunds go through Dodo Payments back to the original payment method. The full terms are on the terms page.